Warranty Information

Any claims made against Wild Willow Bespoke Furniture LLC (Wild Willow), our represented vendor partners, or contracted freight carrier(s) for shortage or damage must be made in writing within 72 hours after receipt of shipment and must be accompanied by original transportation bill signed by the carrier noting that the carrier received the products in the conditions claimed.

Returns for repair require prior written authorization. It is recommended that clients carefully inspect all items at the time of delivery and note damages on the original bill of lading.

Original packing materials should be retained until the client and / or carrier conducts a complete on-site inspection. Incomplete inspections and / or neglecting to notify Wild Willow of a claim within a 72-hour period from the receipt of product could result in complications and/ or delays in the repair process or a possible denial of claim.

Wild Willow is warrantied for three years for workmanship and 15 years for frame and spring systems. Fabrics are warrantied for one year under conditions of normal use and reasonable care. Any damage as a result of misuse, abuse or shipping damage is not covered under warranty.